Our products are made up of a combination of real naturally dried and preserved flower stems. Our preserved stems are processed and bleached. It is common for these stems to give off an unnatural scent at first - however it does gradually fade overtime.

Dried flowers last for an average of one year to a few years in ideal conditions.

Keep all dried floral away from direct sunlight and areas with high humidity. Store them in a cool and dry area. Do not water! As some flowers are naturally dried it is expected to gradually fade or change in color overtime. It is normal for feathery stems such as pampas grass to occasionally shed. To reduce shedding you can take it outside, shake it out and lightly hairspray to keep in place. Avoid placing in a high traffic area.

Yes! Please reach out to thelunafloral@gmail.com and we will be happy to assist.

Yes, we accept a limited number of customs per year. Please email us at thelunafloral@gmail.com and we can chat!

We currently offer pickup and delivery in Calgary, Alberta and shipping within Canada. Local Courier Delivery We offer free local courier delivery within Calgary limits on orders over $150. For orders under $150 delivery is $15. We use Trexity as our local courier. Once orders are picked up from us you will receive tracking information through email and text. Select a preferred date and time of delivery upon checkout. Calgary Local Pickup Free local pickup in Calgary in Sandstone NW. Exact address will be given once order is ready for pickup. Typically orders are ready between 3 - 5 business days. Shipping We ship within Canada for a flat rate of $20 and typically takes between 3 - 9 business days. Need to order something sooner? Please reach out at thelunafloral@gmail.com and we will try our best to accommodate. We respond within 24 - 48 hours on business days (Monday - Friday).

All items are made to order. Typically orders take between 24 - 48 hours to make and process. If you need a rush order please email us and we will try our best to accommodate.

We do not accept returns at this time. All sales are final. If you have any problems with your order please email us at thelunafloral@gmail.com and we will be happy to help!